Terms Of Purchase

Terms of Purchase

These Terms of Purchase set out the terms and conditions that apply when you order products or services through this website. By submitting an order, you acknowledge that you have read, understood, and agreed to the terms set out below.

Purchases may also be subject to additional policies, including our Terms of Service and Privacy Notice, which govern the use of our services and the handling of personal information.

Please review these terms carefully before completing any transaction.

1. Eligibility and Basic Requirements

These Terms of Purchase constitute an agreement between you and the provider of the services offered through this platform.

By placing an order, you confirm that:

You are at least 18 years of age or have reached the legal age of majority in your jurisdiction.
You possess the legal capacity to enter into a binding contract.
You are not restricted from using our services under applicable laws and regulations.

You are solely responsible for ensuring that any products purchased through this website can be lawfully imported, delivered, and used within your country or region.

2. Privacy and Information Handling

Any information you provide during the ordering process is handled in accordance with our Privacy Notice.

By completing a purchase, you consent to the collection, processing, and use of your personal data as necessary to fulfill your order and provide related services.

Our privacy practices may be updated from time to time, and your continued use of the platform constitutes acceptance of any such updates.

3. Orders and Transactions

Order Review and Processing

We reserve the right to refuse, delay, or cancel orders in certain circumstances, including:

Products being unavailable or out of stock
Errors in product descriptions, pricing, or availability
Suspicious or potentially fraudulent activity

In some cases, we may request additional verification before finalizing an order.

Product Information

We strive to present accurate product descriptions, images, and specifications. However, minor variations may occur due to lighting, screen settings, or natural differences in production.

If a product you receive differs significantly from its online description, you may be eligible for a return in line with our return policy.

Pricing Information

Product prices are subject to change at any time without prior notice.

If an error in pricing is identified before your order is shipped, we reserve the right to cancel the order and issue a full refund of any payment received.

Delivery Timeframes

Estimated delivery times are provided for reference only. Actual delivery may be affected by:

Inventory availability
Shipping carrier delays
Customs procedures
Adverse weather conditions
Other logistical factors beyond our reasonable control

4. Product Notices

Some products may not include region‑specific documentation or warranties.

Products purchased through this website may:

Not include region‑specific user manuals or labels
Require adapters or additional accessories for local use
Be subject to different regulatory standards in certain jurisdictions

You are responsible for verifying that products comply with the import and usage regulations of your country.

5. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, or local administrative fees may apply depending on the destination country.

These charges are imposed by local customs authorities and are the sole responsibility of the recipient.

6. Contact Information

If you have any questions about purchases, orders, or these terms, you may contact our customer support team using the details below:

Email

info@becandle.com.hk

WhatsApp / Phone

+852 8481 7684

Registered Address

G/F, 102 Man Nin Street, Sai Kung, Hong Kong

Company Website

www.becandle.com.hk